Hassle-Free Returns
We want you to be completely satisfied with your purchase. If you are not happy with your Ox case, you can return it within 30 days of receipt for a full refund or exchange.
Return Process:
- Initiate Return: Contact our customer service team at hello@oxcases.com to initiate the return.
- Pack the Item: Securely pack the item in its original packaging, including all accessories and documentation.
- Ship the Item: Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer.
- Receive Refund/Exchange: Once we receive the returned item, we will process your refund or exchange within 5-7 business days.
Conditions:
- Item must be in it’s original condition and packaging.
- Proof of purchase is required.
- Final sale items are not eligible for return or exchange.