Terms & Conditions
Welcome to Ox Cases. By accessing our website and purchasing our products, you agree to the following terms and conditions. Please read these carefully before placing an order. If you do not agree to these terms, you may not use our website or services.
1. About Us
Ox Cases is a trading name of Ox Protection Ltd., registered in the United Kingdom.
- Company Registration Number: 15700581
- Registered Address: 79 Charlotte Street, Blackburn, BB1 7LP, U.K
- Contact Information: Hello@oxcases.com or +44 1254 485414
2. Use of the Website
By accessing this website, you agree:
- To use the website for lawful purposes only.
- Not to reproduce, duplicate, or exploit any content without prior written consent.
- To ensure all information you provide to us is accurate, up-to-date, and complete.
3. Product Information
We make every effort to ensure our product descriptions, images, and prices are accurate. However:
- Colors may vary slightly due to screen settings.
- We reserve the right to correct any errors in product information or pricing without prior notice.
4. Orders
Placing an Order:
- By placing an order, you confirm that you are 18 years or older and authorized to use the payment method provided.
- Orders are subject to acceptance and availability.
Order Confirmation:
- Once an order is placed, you will receive an order confirmation email. This email acknowledges your order but does not guarantee acceptance.
Order Cancellation:
- You may cancel your order before it is dispatched by contacting us directly.
- Once an order is dispatched, cancellation will fall under the returns policy outlined below.
5. Pricing and Payment
- All prices listed on our website are in GBP (£) and include VAT (where applicable).
- Payment is processed securely through Stripe & PayPal.
- If an incorrect price is displayed due to an error, we reserve the right to cancel the order and provide a full refund.
6. Shipping & Delivery
- We aim to dispatch orders within 24 hours of receipt.
- Shipping times vary based on location. Please refer to our Shipping Policy for detailed information.
- We are not liable for delays caused by couriers or customs clearance.
- If a parcel is lost or damaged during transit, please contact us for assistance.
7. Returns & Refunds
We offer a 30-day return policy:
- Items must be returned in their original condition and packaging.
- The customer is responsible for return shipping costs unless the product is faulty or incorrect.
- Refunds will be processed within 5-7 business days after receiving the returned item.
Refer to our Returns Policy for more details.
8. Warranty
All Ox Cases products come with a Limited Lifetime Warranty, covering defects in materials and workmanship under normal use. This warranty does not cover:
- Accidental damage, misuse, or unauthorized modifications.
- Normal wear and tear.
- Damage caused by exposure to extreme conditions (e.g., fire, water).
To file a warranty claim, contact us at hello@oxcases.com with proof of purchase and details of the issue.
9. Intellectual Property
All content on this website, including images, logos, product descriptions, and text, is the property of Ox Cases or its licensors. You may not copy, reproduce, or distribute any content without prior written consent.
10. Limitation of Liability
To the extent permitted by UK law:
- Ox Cases shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
- Our total liability shall not exceed the amount paid for the product.
11. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Changes will be effective from the date they are published on our website.
13. Contact Us
For questions or concerns regarding these Terms & Conditions, please contact us at:
Phone: +44 1254 485414
Email: hello@oxcases.com